Privacy Policy
Last updated: April 1, 2026
1. Data Controller
The data controller for your personal data is SyntetIA, based in Madrid, Spain. You can contact us at contacto@syntetia.com or by calling +34 689 64 40 26.
2. Data We Collect
We collect data that you voluntarily provide through our contact forms: full name, email address, company, WhatsApp number, and the content of your message. Additionally, through Google Analytics cookies, we collect anonymous browsing data such as pages visited, session duration, device type, and approximate location.
3. Purpose of Processing
We use your data to: respond to your inquiries and information requests, manage the business relationship and provide our services, send service-related communications (only with your prior consent), and improve the user experience on our website through statistical analysis.
4. Legal Basis
The processing of your data is based on: your consent, given when submitting the contact form or accepting analytics cookies; the performance of a contract or pre-contractual measures, when you contact us to request our services; and our legitimate interest in improving our website and services.
5. Data Retention
Contact data is retained for the time necessary to manage your inquiry and, where applicable, the business relationship, with a maximum of 3 years from the last contact. Analytics data is retained according to Google Analytics settings (26 months by default).
6. Your Rights
You have the right to access, rectify, delete, restrict processing, port, and object to the processing of your personal data. To exercise these rights, send an email to contacto@syntetia.com indicating your request and attaching a copy of your identity document. You also have the right to file a complaint with the Spanish Data Protection Agency (aepd.es).
7. International Transfers
By using Google Analytics, some data may be transferred to Google servers in the United States. Google participates in the EU-U.S. Data Privacy Framework, ensuring an adequate level of protection.
8. Security
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.